%201.png){kind=icon}
AI-Powered Claims Automation,
Black Book 2025
Highest overall mean score 9.61/10 across 18 KPIs
Read the complete report
Recognized Leader Across
12 Key Categories
9.94 / 10 ⭐
Claims accuracy
9.90 / 10 ⭐
Operational Efficiency
9.76 / 10 ⭐
ROI delivered
9.78 / 10 ⭐
Denial Reduction
9.48 / 10 ⭐
Customer Support Responsiveness
9.81 / 10 ⭐
Market Perception and Reputation, Effectiveness of Marketing & Communications
9.75 / 10 ⭐
Customer Satisfaction
9.71 / 10 ⭐
Client Retention Rate
9.51 / 10 ⭐
Usability and User Experience
9.79 / 10 ⭐
Compliance and Regulatory Readiness
9.73 / 10 ⭐
Scalability
9.70 / 10 ⭐
Revenue Cycle Optimization
How Black Book ranks vendors
1. Survey scope
8258 responses from revenue-cycle and finance leaders across 45 US states, collected Jan-Mar 2025.
2. Scoring scale
Black Book’s 18 KPIs are rated 1-10; final vendor score is the simple mean.
3. Weighting
No weighting bias-each KPI contributes equally.
4. Audit note
Results validated by Black Book Market Research LLC, ISO-20252 methodology.
Measurable Impact from Day One
Clean claim rate
>98%
To go-live and realize value
6 weeks
Audit compliance
100%
Saved with 1.7x productivity boost
2 hours
AI That Works For Your Team,
Not Against It
Request a Demo
